It may seem odd, but your case number can convey a lot information about a case in Trackops, even at a glance!

Understand when a case was created, the instance and type of case by using special variables to customize your case number by year, month, instance version and case type tag.

How do I customize the case number?
Learn about this and more on our [support site](https://trackops.zendesk.com/hc/en-us)!